PRODUCTS
- On what format are the
video and audio materials provided?
- How can I get a paper
catalog?
- I have specific
questions about the products and don't know what to buy first, can you
help me?
- What comes with
________?
- What is the guarantee
on ________ product?
- Does the ACT! Database Management Product include the actual ACT! product?
SHIPPING
- How long will it take
to receive my product?
- Can I get expedited
shipping?
- By what means are
orders shipped?
- Why are your shipping
charges so high?
- I ordered several items
but only one has arrived. Where are my other items?
- Why is there only 1
shipping option?
ORDERS
- How many different ways I
can place my order?
- Something weird happened,
I did not receive a confirmation email and I am not sure if my order
went through?
- In the shopping cart it
automatically adds the Gold program, I'm already a member so will I be
billed twice and/or how do I get it out of the cart?
- I'm an FFP member and
have a coupon you sent me for the webstore. Can I use more than 1
coupon in the shopping cart/webstore?
- I received a shopping
cart error, what do I do now?
- How can I get a copy of
my invoice?
PAYMENTS/RETURNS
- My credit card keeps
getting declined, and I cannot live without this product. What do I do
now?
- How do I return a
product for refund?
- I would like to pay for
my order with more than one credit card.
- Can I still get the ____
sale discount?
- What is my membership
discount?
- When is my billing set
up?
- Is there another payment
plan option? Can I receive a 5 payment plan?
- How can I pay for my purchases?
- Are there exceptions to
"You-Make-Money-Or-Your-Money-Back" 12-Month 100% Satisfaction
Guarantee offered on products?
- Can I exchange one
product or coaching program for another?
GENERAL
- My issue is not address
above. How do I reach Customer Service?
- I have not been getting
my emails....
- Your email comes to me
marked as SPAM
- How can I get a paper
catalog?
- How do I access the
'Gold Plus' tools on the member site?
- Where are the _____
Tools?
- Where can I find a
listing of all the products?
- How much is VIP?
- What is the difference
between Gold and Gold Plus?
- I am just starting out,
what product is best for me to start with?
- What is the
______webinar info?
- What are the dates for
the next live coaching classes? (Auto-Closer, Duplicator, Deep Core,
etc.)
- Can my
trainer/assistant be in on the private coaching calls?
- Should I apply to VIP?
- Where are the 6 Free
Reports to Gold?
- Why am I getting "Oops"
email?
- Why do you recommend
the live-coaching over the home study version?
- Can I purchase the
"Icing the Cake" letter sequence?
- I just joined Gold
Plus. Will I have access to all of the modules?
- I own/work at a Pilates
Studio (or other non-traditional PT training business). All of your
material looks like it is directed toward personal training studios.
Will this information help me?
PRODUCTS
- On what format are the video and audio
materials provided?
All hardcopy audio and video materials are
provided in CD or DVD format. Digital or online audio/video files can
be played directly through the internet browser or using various media
player software, including Quicktime, Windows Media, etc.
- How can I get a paper catalog?
You can download our latest catalog here (in PDF format).
Also our webstore has
the latest information (with often more current updates than our
quarterly published catalog), so be sure to visit
the webstore here.
- I have specific questions about the
products and don't know what to buy first, can you help me?
Of course! I t would be our pleasure to gladly
answer any questions you may have about our products, coaching
programs, or membership. Click
here to request a complimentary phone consultation and
someone from our office will be in touch with you shortly. You can also
contact our support desk by phone at 1300 85 20 40 or via the webform here.
- What comes with ________?
The website and web-store gives all of the
details that are available about each product. But if you have
additional questions and would like to speak with us, simply click here to request a complimentary
phone consultation and someone from our office will be in
touch with you shortly. You can also contact our support desk by phone
at 1300 85 20 40 or via the webform
here.
- What is the guarantee on ________
product?
Please read the section below entitled payments/returns for details on
our "You-Make-Money-Or-Your-Money-Back!" 12-Month Guarantee Return
Policy.
- Does the ACT! Database Management Product include the actual ACT! product?
Our ACT! Database Management Product is a training product that covers in 4 lessons how to set-up the ACT! product for your fitness business. The ACT! software is not included in the package and needs to be purchased separately.
SHIPPING
- How long will it take to receive my
product?
All of our products are printed and assembled
on demand; this process typically takes 24-48 hours. Once assembled
your order is then shipped via an expedited courier service to ensure
delivery within 5-7 business days.
- Can I get expedited shipping?
All of our products are shipped via a priority
or expedited service. In specific cases, if you would prefer a rush
shipment, such as a 2-day delivery, contact our support desk by phone
at 1300 85 20 40 to place your order directly and request the rush
shipping. An additional rush shipping and handling charge will be added
to your invoice.
- By what means are orders shipped?
Orders are shipped via US Postal Service, UPS
or DHL or FEDEX depending on the materials and location where it is
being shipped. In most, but not all, cases you will receive an email
with tracking information if it is available.
- Why are your shipping charges so high?
The shipping charge includes both shipping and
handling costs. All of our products are printed and assembled on
demand. In order to protect your products we have all of our packages
shipped via an expedited courier service with insurance and tracking.
We have standard shipping & handling costs on all of our
products, but this amount can vary based on product size, contents, and
value. This standard charge remains the same for all customers across
the board, with the exception of specific international shipments.
- I ordered several items but only one
has arrived. Where are my other items?
Because all of our products are printed and
assembled on demand, products may be shipped separately. If you are
concerned that we forgot something please contact our support desk by
phone at 1300 85 20 40 or through the webform
here. Please specify which items you have received, which
items are missing, and provide your full name and order number.
- Why is there only 1 shipping option?
As a standard, all of our products are shipped
via a priority or expedited service with insurance and tracking.
ORDERS
- How many different ways I can place my
order?
- ORDER TOLL FREE BY PHONE:
Feel free to call us TOLL FREE at 1300 85 20 40 Monday-Friday 8am-4pm
Perth Time and we would be happy to assist you in placing your order.
- ORDER ONLINE:
Place your order online at
through our secure webstore using American Express,
Mastercard, and Visa credit cards.
- ORDER BY FAX:
On the online check out page: fill in your billing and shipping
information along with the items you would like to purchase, print out
the order form and fax it to 08 9445 8124. Our customer service
representative will enter your order and you will receive a
confirmation e-mail to the address you provide.
- Something weird happened, I did not
receive a confirmation email and I am not sure if my order went through?
Feel free to call our support desk TOLL FREE
at: 1300 85 20 40 Monday-Friday 8am-4pm Perth Time or through the webform here and we would be
happy to help you. If using the webform,
please provide your full name, mailing address and phone number to help
us locate your order. *** For your protection - Do NOT send your full
credit card number via the webform***
- In the shopping cart it automatically
adds the Gold program, I'm already a member so will I be billed twice
and/or how do I get it out of the cart?
All of our major products come with a 60-day
free trial to the Gold membership subscription program. If you are
already a subscribing member, this free trial will cancel out and your
account will not be billed for an additional membership subscription.
- I'm an FFP member and have a coupon you
sent me for the webstore. Can I use more than 1 coupon in the shopping
cart/webstore?
The shopping cart will only accept one coupon
code per order. However, you can use multiple membership coupons toward
an order. You can do so one of two ways:
- ORDER TOLL FREE BY PHONE - Feel free to contact
our support desk TOLL FREE at 1300 85 20 40 Monday-Friday 8am-4pm Perth
Time and we would be happy to assist you in placing your order.
- On the online check out page: fill in your
billing and shipping information along with the items you would like to
purchase, print out the order form and fax it to 08 9445 8124. Our
customer service representative will enter your order and you will
receive a confirmation e-mail to the address you provide.
- I received a shopping cart error, what
do I do now?
Sorry for the trouble! The system may be busy or you may get that error
when something else is wrong. Completely close your browser, wait a few
minutes and try again. If you still experience trouble please contact
our support desk at 1300 85 20 40.
- How can I get a copy of my invoice?
Yes of course. Simply contact our support desk by phone at 1300 85 20
40 or through the webform
here and we'd be happy to get that right to you. If using the webform, please provide your
full name, mailing address and phone number to help us locate your
order. *** For your protection - Do NOT send your full credit card
number via the webform***
PAYMENTS/RETURNS
- My credit card keeps getting declined,
and I cannot live without this product. What do I do now?
If you receive a decline message and no reason is given, verify that
your billing information is correct and try again. Please do NOT do
several repeated attempts. Your credit card may be flagged for possible
fraudulent activity.
If you would like us to reprocess the transaction please call us TOLL
FREE Monday-Friday 8am-4pm Perth Time at 1300 85 20 40 and we will be
happy to help.
- How do I return a product for refund?
*NOTE:
Products purchased during the Aussie Day Sale were sold as-is and are non-refundable.
To request a return authorisation, please contact us
through the webform here
and provide your full name, phone number and order ID number if
available. You will receive an email with instructions where to return
your product. Failure to follow the return procedures may result in a
10% restocking fee.
Please read our liberal return policy.....
Items purchased at "The internet's only authorized source FFP products,
the FFP Webstore", are entitled to our
"You-Make-Money-Or-Your-Money-Back" 12-month 100% satisfaction
guarantee. If, for any reason within the first 12 months, you aren't
100% satisfied with your purchase you can return it to us for a refund
of your purchased price (less Shipping and Handling charges).
In order to make sure your return is handled properly please read the
following:
In order to receive a full refund of your purchase price (less S
& H charges), please make sure to follow the directions below:
* First of all, you must have purchased the item from the FFP Webstore.
This may sound crazy, but it's incredible the calls and e-mails we
receive from people who have purchased a "supposed" Official FFP
product from some other person or company posing as the "Real Thing",
selling "less than authorised" (putting it nicely!) copies of our
products. We are the ONLY AUTHORISED PLACE ON THE WEB FFP PRODUCTS ...
PERIOD! We fully honour our refund policy for those original purchasers
of our products directly from the webstore at
FitnessMarketingAustralia.com.
* You must receive a return authorisation number before returning your
product. This is extremely important!
* You must return the products to the address specified in your return
authorisation. DO NOT SEND YOUR PRODUCT BACK TO FFP OFFICE OR ANY OTHER
PLACE INCLUDING OUR FULFILLMENT VENDORS UNLESS SPECIFICALLY DIRECTED
WHEN YOU RECEIVE YOUR RETURN AUTHORISATION NUMBER OR YOU WILL NOT BE
CREDITED FOR YOUR RETURN - WE MUST RECEIVE ALL RETURNS AT THE ADDRESS
SPECIFIED BY OUR RETURN DEPARTMENT ONLY.
* The returned package must include all parts of the ordered product,
forms and bonus materials and original packaging if applicable.
To receive a return authorisation:
Contact us through the webform
here to request a return authorisation number and an address to ship
back your returned item(s) to. Please provide as much detail as
possible regarding your original order: name, order id, product, and
date if available. As soon as we have processed your request you will
receive an email with instructions where to send the return.
Return all products in like new condition with original packaging if
applicable. Once we receive your returned package, we will process your
refund for the purchase price less shipping and handling charges. Your
refund payment will be in the same manner of your original payment. If
you paid by credit card, your refund will only be credited to the same
credit card used for the purchase.
Failure to comply with the above procedures may result in a restocking
fee of 10% of the product purchase price.
- I would like to pay for my order with
more than one credit card.
Please contact our support desk at 1300 85 20
40 to place your order by phone we'd be happy to help.
Or fax in your order. On the online check out page:
fill in your billing and shipping information, print out the order form
and fax it to 08 9445 8124. Attach additional information as needed.
For each credit card that you wish to use, please specify the billing
address registered to that card, the card number, expiration date and
the amount you wish to apply to that card.
- Can I still get the ____ sale discount?
At various times throughout the year, FFP may
run a special webstore sale discounting various or all available
products. These sales are temporary and set for a specific amount of
time. To take advantage of the sale discount, orders must be placed
prior to the expiration of the sale. NO EXCEPTIONS. Once the sale
expires the special discount is no longer available.
- What is my membership discount?
The membership discount rates are as follows:
- Gold Plus 10%
- VIP 25%
- Platinum 35%
- All membership levels also receive a $47.00 off
coupon each month they are an active member.
To learn more about how to become an FFP member, visit the membership section
of our webstore.
- When is my billing set up?
For products purchased as a one-time payment,
the billing is processed within 24 hours of your submitted order.
For product purchased on a 3-payment plan option,
the initial payment plus shipping is processed within 24 hours of your
submitted order, the second payment is scheduled 30-days from the
purchase date, and the final payment is scheduled 30-days from the
second payment.
For monthly membership subscriptions, your first
membership subscription billing is processed within 24 hours of
submitting your membership application. Your monthly subscription
billing is then scheduled every 30-days.
If you have a specific question related to a payment plan on an order,
please contact our support desk at 1300 85 20 40 or through the webform here.
- Okay, I'm ready to order. Is there a
payment plan option available with a purchase?
Most product purchases over $300 are available in a 3-payment plan
option. The first payment plus shipping are billed at the time of
purchase, the second payment is scheduled 30-days from the purchase
date, and the final payment is scheduled 30-days from the second
payment.
When making a purchase through the webstore, the
3-payment plan option is shown in the right hand corner of the shopping
cart checkout page.
NOTE: A 7% finance charge will be applied to orders
placed on the 3-payment plan.
- How can I pay for my purchases?
At the moment our system accepts Visa, Mastercard, and American Express and you can order products via these payment methods directly in our webstore. If you don’t have a credit card, we also offer payments via direct debit from a nominated Australian bank account. If you prefer to purchase paying with direct debit, please contact our support desk at 1300 85 20 40 or via the webform here.
- Are there exceptions to
"You-Make-Money-Or-Your-Money-Back" 12-Month 100% Satisfaction
Guarantee offered on products?
Yes. While it is our goal to offer this guarantee on all resources,
some resources do not currently fall under this guarantee- particularly
our coaching programs and private coaching/consulting services.
Please see the list below for some, but not necessarily all, of the
individual resources not covered by our standard guarantee:
- AUTO-CLOSER™ Fitness Sales System
- DUPLICATOR™ Fitness Business Management
System
- GOLD RUSH™ Fitness Marketing System
- DEEP CORE™ Fitness Marketing System
- COMMANDER Advanced Fitness Business Management
System
Please reference the individual sales letter for
clarification on a products specific guarantee.
- Can I exchange one product or coaching
program for another?
See the section above entitled
Payments/Returns for details on our "You-Make-Money-Or-Your-Money-Back"
12 Month 100% Satisfaction Guarantee.
GENERAL
- My issue is not address above. How do I
reach Customer Service?
You can reach our support desk Monday-Friday
8:00am-4:00pm Perth Time
PHONE - TOLL FREE - 1300 85 20 40
LIVE CHAT is available through all of our websites
WEBFORM simply click here to
contact us through the support webform here.
- I have not been getting my emails....
If you have not received any emails, please see our
Whitelisting instructions below:
How To White List Emails (Whitelisting Instructions)
To make sure you don't ever miss a single issue our Fitness Business
Success E-newsletter, please follow the instructions according to your
type of email account.
YAHOO
To ensure your email alerts are delivered to your Yahoo inbox (not the
Bulk Mail or Junk Mail folder), you can instruct Yahoo to filter it to
your inbox. Here's how:
1. Open your Yahoo mailbox
2. Click Mail Options
3. Click filters
4. Next, click add filter
5. In the top row, labeled From Header: make sure contains is selected
in the pull-down menu.
6. Click in the text box next to that pull-down menu, then enter the
address support@fitforprofit.com.au
Please select the email address from the list provided, if available.
Repeat this process with the address ric@fitforprofit.com.au , andre@fitforprofit.com.au).
7. At the bottom, where it says Move the message to: select Inbox from
the pull-down menu.
8. Click the Add Filter button again.
HOTMAIL
If you are using Hotmail, you can ensure that your email alerts are
delivered to your Inbox by adding our "From" address to your Safe List.
Here's how:
1. Click the Options tab
2. Select Safe List (under heading Mail Handling)
3. In the space provided, enter the address support@fitforprofit.com.au (and
then repeat the process for ric@fitforprofit.com.au and
andre@fitforprofit.com.au )
4. Click add
5. When you see the address you entered in the Safe List box click OK
AMERICA ONLINE (AOL)
If you are using AOL, you can ensure that your email alerts are
delivered to your inbox by setting your Mail Controls. Here's how:
1. Go to Mail Controls
2. Select the screen name we're sending your email to
3. Click Customize mail Controls for this screen name
For AOL version 8.0: Select allow email from all AOL members, email
address and domains.
1. Click next until the save button shows up at the bottom
2. Click save
If you have stopped receiving emails and have NOT opted out, please
re-opt in.
- Your email comes to me marked as SPAM
Your ISP or mail program likely has an aggressive spam filter.
See either our Whitelisting instructions (above) or check for features
in your mail program or mail provider that will mark either support@fitforprofit.com.au or
the emails as 'not spam'.
- How can I get a paper catalog?
You can download our latest catalog here (in PDF format).
Also our webstore has
the latest information (with often more current updates than our
quarterly published catalog), so be sure to visit
the webstore here.
- How do I access the 'Gold Plus' tools
on the member site?
Log on to the online member centre at http://www.FFPMembers.com.
In the menu on the left side you will find links to the Gold Plus
section, including the Current Module, Past Modules, and the "Gold Plus
(member) Tool Share."
If you are no longer an active member, you will not be able to access
the Gold Plus section or the online member centre.
Hard copies of all the Gold Plus tools are included in the Module's
Coil Bind, DVDs, and Tools disc materials that are mailed out at the
end of each month.
- Where are the _____ Tools?
Available tools and materials for each program
or membership can be found in the online member center by logging on
to: http://www.FFPMembers.com/
If you have forgotten your username and password to log in the site,
contact our support desk at 1300 85 20 40 or via the webform here. Live chat is
also available through our website. (If you are no longer an active
member, you will not be able to access the tools and materials through
the online member centre.)
The tools and materials are also available in the hard copy of the
product materials that you received initially - located in the binder
and/or on the 'Tools' disc.
- Where can I find a listing of all the
products?
Our website has the latest information on all of our available products
and programs, to visit our
webstore directly by clicking here.
- How much is VIP?
The VIP Area-Exclusive program is for advanced
fitness business owners only. VIP is all about speed, and that means we
will create all the sales and marketing tools you need (for dirt cheap)
to generate a profitable and predictable flood of clients for your
fitness business.
Because of the "fast-track" nature of VIP Membership you need to apply
to join, if successful you will effectively have FFP working as your
marketing team; and with your area exclusive license to all the tools
we create, you can completely obliterate your competition too.
The initial investment and monthly licensing fees for VIP vary among
the programs, it also depends whether you join multiple programs or
have multiple business locations, among other factors. For more
information on VIP please request
a VIP info-pack here.
- What is the difference between Gold and
Gold Plus?
Gold membership includes a monthly
subscription to our membership site www.FFPMembers.com
and also a monthly mailing of our "Audio Success CD of the Month" and our “Aussie Gold” Fitness Marketing Newsletter, as
well as Gold Level Access to the Online Membership Community.
To learn more about our FREE 60-day trial of FFP
Gold click here.
Gold Plus includes the monthly subscription to our membership site www.FFPMembers.com
and mailing of our "Audio Success CD of the Month", PLUS you will also
have access to two monthly advanced training modules (online classes)
AND, you will get DVDs of each training module with "class handout"
reports and all the done-for-you tools too. In addition to that Gold
Plus members also receive regular critique sheets for professional
reviews of their marketing materials, access to quarterly call-in days
to speak with Ric & Andre directly, and a whole lot more.
Some of the training modules so far have covered - Small Group Coaching
Systems, Fitness Advertising Systems, Information Product Creation,
Internet Marketing Systems, Nutrition Product Marketing Systems, Lead
Generation Marketing Systems and more!
To learn more FFP Gold Plus click here.
- I am just starting out, what product is
best for me to start with?
Depending on where you are in your business
and what you would like to work on, improve, or where you want to go,
we offer various products, coaching programs, membership, and private
consulting to assist you.
Our website has the latest information on all of our available products
and programs, these are divided up into categories, such as Marketing,
Sales, etc. to help you find the product that's right for you. Please
feel free to browse our webstore
by clicking here or download our "Make More Money"
catalog here.
We also invite you to schedule a
free Diagnostic Consultation by phone with our office by clicking here.
If you have a specific question on a product or program and how it can
help you, please contact our support desk at 1300 85 20 40 or via the webform here. Live chat is
also available through our website.
- What is the ______webinar info?
All webinar access information, such as links
and call-in information is emailed out prior to each scheduled webinar.
If you are not receiving emails from us, see the section here called "I
have not been getting my emails...." for
steps on how to add us to your whitelist or safelist.
For specific webinar access information, contact our support desk at
1300 85 20 40 or via the webform
here. Live chat is also available through our website.
- What are the dates for the next live
coaching classes? (AUTO-CLOSER™, DUPLICATOR™, DEEP
CORE™, etc.)
The dates and times for the current and
upcoming coaching classes are shown on the member calendar. A link to
the member calendar can be found through the online member centre at www.FFPMembers.com
in the "News and Upcoming Events" section when you login.
If you are not a current member or unable to access the member centre,
contact our support desk for the list of coaching class dates and times
via the webform here or
by phone at 1300 85 20 40. Live chat is also
available through our website.
- Can my trainer/assistant be in on the
private coaching calls?
The content covered in private coaching calls
either purchased in a package or the coupons included in the coaching
programs is entirely up to you. If you would like to include a business
partner or member of your staff on the coaching call with you, you can
do so. Be sure to submit your questions or content outline directly to
your coach or through our support desk if you plan to have a partner or
staff member participate on your private coaching call.
- Should I apply to VIP?
The VIP Area-Exclusive program is for advanced
fitness business owners only. If you are interested in the program,
feel you are ready for it, or would like to find out more information
to determine if you are ready for it, then complete and submit the
no-obligation VIP application. Submitting your application and going
through the interview process does not obligate you to join. A $100
refundable application fee does apply upon application submission. Once
your application is received, you will be contacted to schedule an
interview to review your application, your eligibility for the program,
and to answer any specific questions you may have regarding the
program. Request a
no-obligation VIP info-pack here.
- Where are the 6 Free Reports for Gold
Members?
These 6 Reports are available for downloading
from the member's website. Go to www.FFPMembers.com,
log in using your unique username and password, you will find the
report in the 'FREE Downloads' section.
- Why am I getting "Oops" email?
If you received an email or notice titled
"Oops, this may be…" your credit card has been declined.
Credit cards are declined through the system for various reasons,
including security measures by your credit card company. Complete the
form included in the email or notice with updated or alternate credit
card information and fax it in to our office at 08 9445 8124. You can
also contact our support desk directly at 1300 85 20 40.
- Why do you recommend the live-coaching
over the home study version?
With the Home Study PLUS Live Coaching version
of our programs you get everything in the Home Study program PLUS
6-weeks of live webinar/tele-coaching. There
is a 20-student limit for the live coaching option. A new class begins
approximately every 90 days, so if you invest in this option and the
next class is already full, you'll be slotted into the following class,
but you will still receive the Home Study Program immediately, so you
can get started right away.
Having worked with literally hundreds of
fitness business owners, we cannot over-stress the importance and value
of being in the live coaching classes. Not
only do you get access to our coaches, but you also get instant
feedback, instant answers to your questions, the ability to role play
in real time, and something else that is almost invaluable (as you
know)…ACCOUNTABILITY & SUPPORT.
And you already know from your own work as a coach just how important
accountability is.
- Can I purchase the "Icing the Cake"
letter sequence?
The 'Icing the Cake' direct mail letter
sequence is currently only available as an area-exclusive tool through
our VIP program.
For more information on VIP request
a no-obligation info-pack here.
- I just joined Gold Plus. Will I have
access to all of the modules?
Gold Plus Members have access to each month in
which they were an active member. This includes the month of membership
activation and those modules going forward during their active
membership. Previous modules are available for purchase at a member
discount price through the online webstore
here.
- I own/work at a Pilates Studio (or
other non-traditional PT training business). All of your material looks
like it is directed toward personal training studios. Will this
information help me?
All of our programs and products are based on
fitness business core competencies, such as marketing, sales,
management, etc., and can be adapted or tweaked to meet the needs of
your specific fitness or wellness business model.
Actually we've even had small business owners from OTHER industries go
through our programs and rave about how much we've helped them.
For feedback from current members with various business models on our
programs and products, visit
the Success Stories section of our main website here.
To review your specific business and questions, we
invite you to schedule a free
Diagnostic Consultation by phone with our office by clicking here. |
